The Virtua Medical Group’s Excellence In Healthcare Service Delivery

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The Virtua Medical Group is a New Jersey-based nonprofit organization that brings together different healthcare service providers with a mission of serving patients professionally well. The group comprises of over 500 physicians among other clinicians and brings together different medical service outlets providing inpatient, outpatient, and surgery-based medical services. Over the years, the group has grown to become a leader in the provision of high-quality maternal and child care services where it helps in the delivery of over 8,000 children annually.

The Virtua Medical Group observes different levels of emphasis in the entire process of patient service. Such practices have made the group become one of the leading New Jersey healthcare service providers.

Quality control at the Virtua Medical Group
At the heart of the Virtua medical groups’ operations are strictly observed quantity measures that focus on ensuring that patients receive exceptional medical services. Quality control defines the various levels of commitment towards patient safety and excellence in quality patient care that practitioners observe. To enforce such quality, the medical group observes 5 key standard measures that represent the overall value for hospital patient care. Among these areas of emphasis include standard procedures when attending to patients requiring emergency medical treatment and maternal healthcare services. Other areas greatly emphasized on in quality control include cardiovascular-based diseases and other common medical emergencies.

Enforcing patient safety
Patient safety in the various Virtua Medical Group’s patient service outlets is a primary need. The hospitals have deployed the use of various technologies designed to ensure that provision of medical services to patient is of the highest possible levels of safety. Patient service delivery technologies such as electronic medical records ensure accuracy in patients’ records while expediting the entire process of retrieving and storing patient data. Electronic medical equipment designed with redundancies in safety measures helps prevent common mistakes that can occur during the process of serving patients.

Emphasis on patient satisfaction
Like any other service delivery outlet, the Virtua Medical Group is keen on ensuring that patients receive high-quality services with precision to ensure high levels of patient satisfaction. In this regard, the medical group conducts different levels of surveys across various of its 6,000 medical facilities across the country. These surveys focus on obtaining crucial information from patients who have been previously served and whose feedback may be crucial in helping improve service delivery.

The facility monitors particular trends in certain areas of concern to patients and uses the feedback as a benchmark to improve healthcare service delivery. The entire process of ensuring patient satisfaction is well-coordinated and includes stakeholders such as the National Quality Forum among others. All these practices are well choreographed to give the Virtua Medical Group an opportunity to progressively improve its operations and procedures while ensuring great customer satisfaction.

As a testament to its emphasis on patient satisfaction, the Virtua Medical Group has been awarded severally including as having the Best Regional Healthcare Facility, the Best Places to Work, in and the Best Facilities in Customer Loyalty.

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